Privacy Policy

Effective Date: 07 February 2025
Last Updated: 20 March 2025

1. Introduction

Welcome to www.ourhome-yourhome.co.uk (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, services, or communicating with us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect and process the following personal data:

• Personal Information: Name, email address, phone number, postal address, and other details you provide.
• Technical Data: IP address, browser type, operating system, and website usage data collected via cookies.
• Communication Data: Emails, messages, and any correspondence you send us.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support.
• To process transactions and deliver services.
• To send newsletters, updates, or promotional emails (you can opt-out anytime).
• To improve our website, services, and security measures.
• To comply with legal obligations and prevent fraudulent activities.

4. Email Communication & GDPR Compliance

If you contact us via email, we may retain your communication for record-keeping and customer support purposes.

• We will only send marketing emails if you have given explicit consent.
• You can unsubscribe at any time using the link in our emails or by contacting us directly.
• Your email address will never be shared with third parties for marketing purposes without your consent.

5. Data Security & Retention

We implement security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure.

• Your data is stored securely and only retained for as long as necessary.
• We review and securely delete data when it is no longer required.

6. Sharing Your Information

We do not sell, rent, or share your personal data with third parties except:

• When required by law or regulatory authorities.
• With service providers who help us operate our website and services (e.g., email hosting, analytics), ensuring they comply with GDPR.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your data.
• Right to Rectification: Correct any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data (subject to legal obligations).
• Right to Object: Withdraw consent for data processing or marketing.
• Right to Data Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at contact@ourhome-yourhome.co.uk.

8. Cookies & Tracking

We use cookies to enhance your experience. By using our website, you consent to our use of cookies. You can adjust your browser settings to disable cookies if preferred.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Our Home is Your Home
[Insert Business Address]
contact@ourhome-yourhome.co.uk
+44(0) 7432 138525
+44(0) 7762 594295